Help & FAQs
What does research-use-only mean?
All Snowcap products are supplied strictly for laboratory research. We do not provide dosing, medical, or treatment guidance.
How is cold-pack shipping handled?
Temperature-sensitive vials ship with insulated cold packs. Free cold-pack shipping is unlocked at €150 / £150 / C$250.
Where can I find COAs?
Every batch has a downloadable COA on our COA Lookup page, searchable by lot or product.
Which regions do you serve?
Ireland, the United Kingdom, and Canada, with regional pricing and support.
Can I set up a wholesale account?
Yes — apply on our Wholesale page for lab-volume pricing and priority fulfilment.